Business Help Center
Punch Cards
How to manage your punch card settings and check in customers.
Managing your punch card settings
Your punch card settings live in your Business Settings page (Manage Business -> Punch Cards), accessible from the user menu in the top-right corner of the app.
You can create one punch card per business. These are the only settings you need to configure:
Punches required
How many check-ins a customer needs to earn the reward. Max 20 punches.
Reward description
What the customer receives when they complete their punch card (e.g., "Free coffee", "10% off your next order").
One punch per day
Optionally limit customers to one punch per calendar day, regardless of how many times they check in that day.
Checking in customers
Every check-in is a QR scan between the customer and yours Locl Tides mobile app. Here's how it works:
1
Customer opens the app
Ask the customer to download and open the Locl Tides app, sign in with their phone number, and show their personal Locl Tides QR code.
2
Scan their QR code
You or your staff with access to the business can open the Locl Tides app, navigate to the 'Scan QR' section and scan the customer's QR code.
3
Customer sees the confirmation
The customer's app will show a popup confirming the punch was added and their updated progress toward the reward!
Employees can scan customer QR codes too, they just need to be added to your business first by a business admin.
Learn how to add team members...
Punch card analytics
Your punch card settings page includes a live monthly analytics dashboard so you can see how customers are engaging with your loyalty program over time.
New cards started
How many customers picked up your punch card this month.
Cards in progress
Customers actively working toward their reward.
Cards completed
Customers who earned their reward.
The more customers you get scanning, the clearer the picture gets. Use these numbers to see what's working, when engagement peaks, and how close your regulars are to coming back for that reward.